Help & FAQs

How KDS Courses Work

Each lecture is ninety (90) minutes long and includes relevant questions based on the lecture (multiple-choice and free response). Additional assignments may be required, depending on the particular program and type of credit needed. View our online eClassroom Guide | Tutorial.
Contact our support team for additional information about a specific program's requirements.

The Easy-To-Use eClassroom

Our eClassroom is very easy to use and does not require extensive training. Simply log in — using your assigned username, password and school number; then click the lecture you wish to view. Please take a glance at the Getting Started Guide and our product video–walkthrough. For additional questions, contact us online or call (800) 728-0032.

Free Technical Support

For immediate assistance, call our technical support team free of charge at (800) 728-0032 or visit our contact us page.

What's required for an optimal KDS eClassroom experience

A computer with a broadband internet connection is needed to access the KDS eClassroom. For slower internet connections, audio-only lectures are available in place of video. Lectures are "streamed" — not downloaded — and do not require memory on your hard drive, nor do they take a long time to load.

Click here for technical details

Answers to the most commonly asked questions

How do I register for a course?

You can register by going online to our website. Click on the appropriate state and then select the program in which you wish to enroll. You may pay by credit card on our secure website or opt to pay by check. However you will not get access to the course until we receive the check. You can also register over the phone by calling (800) 728-0032 M-F 8:30am — 5:30pm.

Why did I not get credit for the lecture? The green bars aren't lighting up/The check marks are not showing.

Explorer 6+: Select "Tools | Internet Options..." from the main menu Change to the "General" tab Click on "Delete Files" button

Mozilla Firefox: Go to tools, Clear Private Data, Click the option for Cache, click "Clear Private Data Now." Please Note: If you do not want your saved passwords to be erased, please make sure it is unchecked.

TIP: Although it's not required by all browsers, restarting your browser after clearing the cache is a good idea.

TIP: If you have stored web pages for offline viewing, check "Delete all offline content"

Will the KDS eClassroom work with firewalls and proxy servers?

In order to play the real media files within the KDS eClassroom, you must open port 554 (incoming and outgoing) for real media or port 1755 for windows media. If you are connecting from home, ensure that one of these ports is open. If you are connecting from within your school, contact your network administrator and ask him/her to ensure that port 554 (for real media) or 1755 (for windows media) is open (incoming and outgoing). IF ONE OF THESE PORTS IS NOT OPEN, YOU WILL NOT BE ABLE TO VIEW ANY OF THE MEDIA FILES.

I am hearing a clicking sound during the lecture, is there a way to turn it off?

Please follow the simple procedure below to disable the clicking sound in Microsoft Internet Explorer: Start -> Settings -> Control Panel -> Sounds and Audio Devices ("Sounds & Multimedia" in Windows 2000) Choose "Sounds" Tab Scroll down in program events until you see "Windows Explorer" and then click on "Start Navigation" Change the sound on "Start Navigation" to "(None)" Click OK.

What is the "Media Index"?

A list of key topic areas within the lecture that are linked to corresponding starting points in the video. After completing the video lecture in its entirely, you may use this media index to navigate to specific sections of the video lecture you would like to review.

I can't hear the speaker, but can see them talking in the video, what's going on?

Make sure your computer's volume settings are at a high-enough level and that your speakers/headphones are properly connected.

What are the different options for viewing/listening to the lecture?

The KDS eClassroom has RealPlayer video, Windows Media Player video and Audio Only capabilities.

Real Media video:requires RealPlayer (free download)

Windows Media video:requires Windows Media Player (free download)

Audio Only:requires either of the above players to play.

I've watched parts of the lecture, including the end, but I still can't get credit, What am I doing wrong?

You're not doing anything wrong. Our system requires that you view the entire lecture (but you can stop and start as you please) before you can download your certificate. Simply complete the lecture and all the necessary assessment questions and you will be able to download your certificate.

When I attempt to view the KDS eClassroom in Real Player, I get an error message that says "File Not Found." Is there anything I can do?

Check to make sure your firewall isn't blocking Real Player. In many instances, a network firewall will block Real Player and not Windows Media Player. A way to get around the firewall is by using the Windows Media version of the KDS eClassroom. If neither Windows Media Player nor Real Player works, then you will need to open ports on your firewall. For information on opening ports on your firewall.

Are the pre-assessments and post-assessments graded?

The pre-assessment and post-assessment questions are not graded unless specified in the course syllabus, but full completion of them is required in order to receive credit. The purpose of the pre-work assessment is to activate prior knowledge while the post-work assessment helps to reinforce and review new information learned in the lecture and coursework materials.

Does my district need a facilitator to implement a KDS Professional Development program?

Schools or districts can choose to use the KDS eClassroom in one of two ways.

Self-Paced:Teachers can independently complete courses from home or school computer labs--they can print their own certificates when they have successfully completed the coursework for each assigned lecture. Administrators can track their progress and monitor the entire process.

Facilitated:Schools or districts can utilize their own facilitators to set up group training sessions, using an LCD Projector setup to broadcast lecture materials to authorized participants. KDS may provide consultants to act as facilitators to school districts in your area  — contact KDSfor more information.

What are CEUs and PDUs and what is the difference between the two?

The Continuing Education Unit (CEU) is a nationally recognized measure of participation in an approved non-credit continuing education program. One Continuing Education Unit (1.0) is defined as: Ten contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction.

The Professional Development Unit (PDU) was established by PMI as the educational metric for project management educational activities. One PDU is earned for each contact hour spent in structured learning, which is relevant to project management.

For conversion purposes, one (1) CEU equates to 10 PDUs.

How can my institution incorporate the KDS eClassroom into our curriculum?

For specific suggestions on how to best incorporate the KDS eClassroom into your curriculum, please call us at (800) 728-0032 to speak with a KDS Curriculum Consultant.

Some of my lectures list Session A and Session B, what does this mean?

Several of our lectures were presented to various educator groups more than once and have been made available in their entirety for those users who may have attended either session of the lecture. If you wish to receive full CEU credit for a lecture, you must view either session in its entirety.